Client names are withheld; details are shared in conversation where appropriate.
Insurance · ClaimsSaudi Arabia
Saudi insurance-claims platform
MVP in development
Motor claims took roughly 17 days from approval to customer payment, across manual hand-offs and unclear ownership.
- Defined a clear MVP scope for third-party and comprehensive claims on the insurer's own customers
- Translated the process into a buildable workflow: roles, hand-offs, decision points, documents, statuses and exception paths
- Designed operational control so speed never costs auditability, ownership or necessary human review
- Planned a 500-transaction pilot to validate the operating and product model
A product designed around a ≤24-hour approved-claim-to-payment outcome.
Role Product definition, process translation, MVP scope and cross-functional delivery coordination
Proptech · CRM transformationUK & Ireland
Estate-agency CRM transformation
In delivery
Replacing an entrenched legacy CRM without losing the workflows agencies depend on – while still hitting a narrower, near-term pilot.
- Mapped legacy workflows and competitor patterns across the UK market
- Built the feature register separating the replacement baseline, pilot must-haves and high-value delights
- Wrote PRDs, user stories, dependencies, data requests and end-to-end workflows with full traceability
- Sequenced low- and high-fidelity design so engineering started from usable outputs
A scoped pilot for onboarding, applicants and profiles that the wider replacement programme can build on.
Role Product lead for onboarding, applicants and profiles
Proptech · Data & demandUnited States
Property-intelligence and leasing products
Current portfolio
Four products addressing different parts of one operating system – assets, demand, home operations and managed support – each needing evidence before investment.
- GIS operator intelligence: scoring 14,000+ assets with market layers and a multi-city roadmap
- End-to-end leasing pilot spanning landing pages, paid acquisition, lead capture, phone/SMS routing and attributable leases
- Premium home operations: home records, guided visits, maintenance and a vendor marketplace
- Productised managed support with evidence gates – manual service first, smallest useful portal second
A portfolio where each product earns the next stage of investment with evidence.
Role Product lead across a four-product portfolio